Business Process Services
We understand the importance of implementing the processes without business impact at transition stage. Also critical to a successful transition and implementation, is overcoming various unforeseen scenarios; we provide that “Agility”.
We believe that the client does not need mere services, but they need comprehensive solution to manage their services. We at infiniminds deploy a “Solution Approach” to every activity that we deliver by identifying areas of optimization and provide cost benefit to our clients. We work with various technology solution providers to design the delivery model for service requirements.
Infiniminds has a proven track record for successful business transitions and process governance, which, when coupled with our strategic Digital transformational insights and solution workflow management tools, gives our clients the momentum they require to transform.
Our Hub and spoke business model allow clients to offer services across both, urban and non-urban marketplaces using our stellar business practices and delivery mechanisms.
Our teams follow industry standard best practices and customer interaction methodologies to ensure our service levels remain consistent across all customer touch points, irrespective of the channel of communication.
We are ISO 9001:2015 & Trace certified organization also we have been listed has Great Place to work since our vision & values of the organization is well aligned with the market need.
Why Outsourcing?
- Implementation of Global Process Methodologies
- SLA Driven Approach
- Optimized Costs
- Client Centric Focus
- Continued Engagement
- Good Controllership & Delivery
- Customer Feedback
- Data & Analytics
Voice Based Offerings
- Inbound & Outbound Voice Support
- Workforce Management [PMS,ASP]
- Customer Feedback Management
- Technical Support Helpdesk
- Lead Generation & Inside Sales
- AR Management Services
- Logistics Management
- KYC Management
Backoffice Support Offerings
- Hire to Retire : HR Process
- Payroll Management
- Regulatory Compliance Management
- Reconciliation Process
- Analytics Services
- TDS / Tax / GST Management
- Digital Marketing
Commercial Operations Offerings
- PO to Invoice Processing
- Quote Processing Management
- Contract Creation Process
- Asset Management Process
- E-Commerce Execution
- Procurement Process Management
- Accounts Payable Process
- Accounts Payable Process
- Claim Processing Management
